About Us This web site is owned and operated by Rat Race Store Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Rat Race Store Limited Unit 4 Stirling Park Amy Johnson Drive Clifton Moor York YO30 4WU
Email: cameron.marshall@ratraceadventure.com Telephone 1: +44(0)203 195 0185 (9.00am to 5.00pm Monday to Friday) Telephone 2: +44(0)7966 698597 (Emergencies and out of hours)
Company number: 06566085 VAT Number GB 882 5810 02
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling UK shipping is FREE. There is no minimum order level.
International shipping is charged at a flat rate of £4.00
Delivery Schedule All stock orders made before 1.00pm Monday to Friday will be dispatched the same day. Out of stock order lead times will be advised same day if ordered before 1pm, next working day if after 1pm.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT is levied at 17.5%
Credit Card Security We do not hold electronic copies of any Credit/Debit card details - all payments are handled by third party processors SagePay or Paypal, depending on your preference.
Where we have taken payment details over the telephone, your card details are destroyed once your transaction has been completed.
Guarantee Most of our brands offer a 12 warranty against faulty workmanship, some considerably more. Please contact us if you have any specific warranty questions.
Reaching Us Our Contact details:
Rat Race Store Limited Unit 4 Stirling Park Amy Johnson Drive Clifton Moor York YO30 4WU
Email: cameron.marshall@ratraceadventure.com Telephone 1: +44(0)203 195 0185 (9.00am to 5.00pm Monday to Friday) Telephone 2: +44(0)7966 698597 (Emergencies and out of hours)
Privacy Policy Rat Race Store Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
If you are unable to take delivery of your purchased item and it is returned to us, we will contact you to arrange re-delivery at your own cost, which will be waived if you make a further purchase of £10 of greater so we can ship the packages as one.
If you wish to exchange the item, please return it to us and we will exchange it. We will send you the replacement product if your original order was over £50. This is valid for only one exchange. If under £50, we will contact you to arrange re-delivery at your own cost, which will be waived if you make a further purchase of £10 of greater so we can ship the packages as one.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
