Pre-Charge Powdered Energy Drink
Pre-Charge Powdered Energy Drink
Benefits:
- Provides sustained energy and improves endurance
- Takes the guesswork out of fuelling needs
- Contains natural ingredients
- Helps you perform at your best during training
- Easy on sensitive stomachs
Features:
- 50g serving size, mixed with 250-300ml of milk or water
- 1.5kg bulk pack available
- Vegan and gluten-free
- 34g of carbs and 194 calories per serving
- Easy to prepare by mixing with water or milk
- Suitable for use before a run or any time of day
Shipping
Shipping
RAT RACE DELIVERY
CHRISTMAS POSTAGE Our packing elves are working hard this festive season, but please bear with us if your order takes a little longer than usual to reach you. Get your orders in for pre-Christmas delivery by the 19th of December. Our office will be closed from the 23rd of December to the 5th of January to give our team a well-deserved rest. Any orders placed during this time will be dispatched from the week commencing the 6th of January 2025, and we’ll respond to queries as quickly as possible upon our return. We hope your festive season is full of adventure! Happy Christmas from all of us at Rat Race! |
Delivery Options | Price |
Orders over £75 - Standard Tracked Shipping (3-5 Working Days) | Free |
Orders under £75 - Standard Tracked (3-5 Working Days) | £4.99 |
Order before 13:00 for these delivery options. |
DELIVERY CHARGES TO THE UK
There is free postage available on orders to the UK mainland totaling £75 or more, before shipping charges are applied. For orders totaling less than £75, a charge of £4.99 will be applied. Standard and Economy shipping orders will be dispatched within 2 - 3 business days of order, and delivered 48 hours after dispatch.
For full information, see our Returns page.
International Shipping
Please note that customs duty or VAT charges and a handling fee may be required in the in order to receive your parcel. This charge varies from country to country and is the responsibility of the customer to pay.
Please note that you will need to sign for your parcel.
Shipping Price | ||||
Area | 0 - 2kg | 2.01 - 5kg | 5.01 - 10kg | Estimated Delivery Time |
Europe | £18.00 | £25.00 | £30.00 | 3 - 17 Business Days |
North America | £35.00 | £45.00 | £65.00 | 3 - 17 Business Days |
Australia | £35.00 | £45.00 | £65.00 | 6 - 17 Business Days |
Rest of the World | £35.00 | £45.00 | £65.00 | 6 - 17 Business Days |
Custom Products
Rat Race reserves the right to cancel and refund any custom product orders without notice.
Returns
Returns
RAT RACE RETURNS POLICY
Rat Race have teamed up with Royal Mail to provide a quick and easy tracked returns service. Simply visit the below link and follow the instructions. If you do not have access to a printer at home a QR code will be provided in your return confirmation email, simply take this to your local post office (with printing service) and they will print the label for you. £2.99 will be deducted from your refund for using this service, exchanges will be processed free of charge.
https://www.royalmail.com/track-my-return/create/5270
For suspected faulty or damaged products please email kit@ratrace.com before using the above service.
Exchanges
We want your kit to fit properly, if anything isn't quite right, please return it to us using the below pre-paid Royal Mail service. Include a copy of your invoice with your exchange request and we'll get your replacement sent out to you if it is in stock. if for any reason your request cannot be fulfilled, we will refund you minus the £2.99 returns fee.
https://www.royalmail.com/track-my-return/create/5270
Technical Stuff:
When you receive your item, you have up to 60 days to change your mind and send it back to us.
We will exchange or refund all items which:
- Are returned to us within 60 days of receipt
- And are returned to us in perfect condition for resale, i.e. unused, with their original packaging and with the labels
Refunds and exchanges will be processed within 14 days of receipt of your return.
We won’t refund you for items which have been customised for you and you may be charged a fee to return these to you– for example bespoke t-shirt prints – unless they are faulty. Our event merchandise is made to order and delivered directly from our printers, for this reason we cannot accept returns on these items.
Items that have been customised with event patches (such as thermal jackets and bags) can only be returned for store credit.
Re-selling safety equipment and underwear is not in anyone’s interest – it causes risk to safety and hygiene. Therefore, we will point you in the direction of the manufacturer in the case of the following items:
- Medical packs
- Emergency and Safety Equipment
- Underwear
- Items with mouth pieces such as hydration packs, except when a manufacturer's seal on the mouthpiece has not been broken and the containers have not been filled.
Things might not always go to plan. Items could be mis-delivered, or spam folders could catch your emails. Therefore, if you have any doubts, it’s best to email us at kit@ratrace.com where our customer service team will be happy to deal with your queries.
Faulty goods
If any product we supply fails prematurely during intended use as described on our product description due to a manufacturing defect we will provide you with a replacement or repair, if this is not possible you will be issued a refund. Email us at kit@ratrace.com and we will arrange everything for you.
Please ensure that you inform us as soon as possible after receiving your goods of any damage to avoid any delays in receiving a replacement or refund. Due to the technical nature of some of the products we sell, in the event that the product has been used at least once, we will need to send it to the manufacturer to confirm that the product defect is due to a manufacturing fault - we will get in contact with you on hearing their findings.
Free Products
If you return an order that was delivered with a free promotional product or bundle, this free product must also be returned. Failure to do so will result in the in the retail value of the free product being deducted from the refund amount.
What if I have received my parcel, but they were not the goods ordered?
Mistakes are rare, but they might happen. In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. Please email us at kit@ratrace.com as soon as you discover a mistake and we will arrange a pre-paid shipping service for the incorrect product and arrange a replacement. If you are outside the UK Mainland, please contact kit@ratrace.com to arrange reimbursement for your returns cost on this faulty or wrong item. Please note it is our policy not to reimburse any UK postage costs as we provide a pre-paid service, and will always instruct our customers to use it. Customers must always send back their order with an accompanying note identifying themselves and the reason for return - this will ensure we can process your return quickly.
Returns address:
Rat Race Store Limited - G10Hurstwood Business Centre
York Road
Thirsk
North Yorkshire
YO7 3BX
Unacceptable returns
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. We will offer to return the item to you at your own expense, and will notify you of the cost. Once you have paid this sum we will return the item to you. If you choose not to have us return the item on these terms, send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you and will not constitute any unlawful action against the goods.
Customised items cannot be returned unless faulty.
items with an embroidered event patch added can only be returned for store credit as they are made to order.
Factory seconds returns
We cannot accept returns for known issues with products sold as factory seconds.
Camping and tent hire orders
Bell tent, serviced camping packages and campsite passes will be fulfilled at the event for which they were ordered. These orders fall within our Event terms and conditions that can found on the relevant event website or can be seen at this link http://www.ratraceevents.info/terms-conditions/.
Cancelling an order
Should you wish to cancel an order, in most cases you have the legal right to do this within 7 working days of receiving the order. However, this does not apply to certain products such as personalised items and perishable goods.
If you wish to cancel, you must inform us in writing (kit@ratrace.com), quoting your order number, within 7 working days following the day you received the goods and you must also take reasonable care of the goods. What do we mean by reasonable care? We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning a large item we can offer a collection service. Please enquire as to its cost with our customer services team.